Graduates of the Master’s Program in Service Management at Universidad de Las Américas are competent, enterprising professionals with a critical perspective and strong knowledge and skills to professionalize their business management. Graduates demonstrate their academic profile by responding effectively to the current demands and needs of companies, projects, and ventures of varying scope.
Furthermore, graduates make managerial decisions through the quantitative and qualitative analysis of internal and external factors that influence organizational performance. Graduates use high-impact management tools to propose solutions to both challenges and opportunities encountered in business practice. In addition, graduates manage corporate strategy within an ethical and socially responsible framework by leading projects and directing teams. Graduates evaluate organizational outcomes to develop or improve strategies aligned with defined objectives.
Ultimately, graduates are expected to generate added value in the critical business processes of diverse industry sectors, guided by ethical principles and values, promoting sound decision-making and contributing to national development.
Demographic Data - provides information about student enrollment disaggregated by gender and ethnicity, offering insight into the demographic diversity within the program.
Student Completion - provides information about graduation rates and graduation rates disaggregated by gender calculated through the 2021–2022 academic year, based on cohorts of new, first-time students, regardless of enrollment in the program's daytime or evening instructional delivery (if applicable).
All programs utilize the Brightspace platform to collect and assess student work and to compile data and evidence of student achievement. The resulting outcomes and their analysis, which focus on identifying areas for improvement, are presented in the program’s assessment report. In the graphic below, the most recent assessment period for each Program Learning Outcome (PLO) is indicated, along with the percentage representing the level of achievement of the expected performance standard for that PLO, based on the rubric used to evaluate student work.
Note: Multiple descriptions per PLO code reflect updates over time. All versions are shown to support historical and comparative analysis.